CYCLE RACK In response to a number of requests, a cycle rack has been installed for the general use of all residents.  It is located between the rear of block B ("The Beeches") and the front of block A ("The Acorns").


DISPUTES BETWEEN NEIGHBOURS We have revised how we deal with disputes between neighbours, to make sure our procedures treat all parties in an even-handed way.  All residents, and all those lessees who do not live at Queenswood Gardens, should have received a circular letter explaining how the system works.  You can see a copy of the letter here, and find a copy of the form you'll need to complete if you want us to take up your case here.

ABANDONED VEHICLES If you want to report an abandoned vehicle on the public roadway at Queenswood Gardens to Redbridge Council, you can now do this through their website at https://www.redbridge.gov.uk/report/abandoned-vehicle  You will need to provide information about the vehicle and your contact details.


COMPANY INFORMATION We have expanded the information about both Queenswood Gardens Ltd and Queenswood Management Association Ltd that is available through this website.  The information available now includes historical company accounts and minutes of annual general meetings.  You can find this information by going to the specific company under the "About Us" tab, then clicking the links to "AGM Minutes" or "Accounts".


NEWSLETTER
The Summer 2015 edition of the newsletter will be on its way to all lessees & residents (either by hand delivery to your letterbox if you live at Queenswood Gardens, or by post if you rent out your flat and live elsewhere) within the next few days.  If you can't wait to read it, you can find an online copy here.


HULL & CO CONTRACT
From time to time, we get asked "What are we paying you for?".  As far as the directors of QGL and QMAL are concerned, they get no payment, other than reimbursement for itemised expenses.  As far as Hull & Co are concerned, they manage Queenswood Gardens under a contract based on the standard RICS (Royal Institution of Chartered Surveyors) contract.  The contract spells out what services we get in return for the fees that they earn.  Not everything they do is covered by the flat fee; some services are charged at additional, specified, rates.  In addition, some services that they provide are charged to individual lessees directly.  We have prepared an overview of the services Hull & Co provide and which of them is included in the contract for your information.


FREE BULKY WASTE DISPOSAL   If you have bulky items that you want to get rid of, Redbridge Council now offers a free bulky waste disposal service.  Previously, free disposal was only available to those who were disabled, over the age of 60 or receiving Job Seeker's Allowance.  Now it is free to all residents of the borough.  Free collection is based on a points system - full details of how this works can be found at www2.redbridge.gov.uk/cms/parking_rubbish_and_streets/rubbish_and_recycling/bulky_waste.aspx.

If you make use of this service, any items you leave out for disposal should only be put out on the day that they are to be collected, and clearly labelled so that we know they have not just been dumped.

reviously free bulky waste collections were available to residents who were disabled, over the age of 60, or in receipt of Job Seekers Allowance. The scheme has now been extended to all Redbridge residents.

Free collections are based on a points value system and the maximum point value per free collection is 6 points.

- See more at: http://www2.redbridge.gov.uk/cms/parking_rubbish_and_streets/rubbish_and_recycling/bulky_waste.aspx#sthash.2DpzRskm.dpuf

Previously free bulky waste collections were available to residents who were disabled, over the age of 60, or in receipt of Job Seekers Allowance. The scheme has now been extended to all Redbridge residents.

Free collections are based on a points value system and the maximum point value per free collection is 6 points.
Please see our points value table on this page.

Collection Arrangements

  • Collections are made on the day after the doorstep refuse and recycling collection in your area.
  • Items left out for collection must be in the front of the property (or in the communal bin shed in the case of blocks of flats) by 7am on the agreed day of collection and the crew responsible for the pickup will only collect the items on their work sheet, as arranged at the time of booking
  • If you are using a communal rubbish area to leave the items for collection, please advise us if there are special arrangements to gain entry.

Booking a free bulky waste collection

Free collection bookings can be made by calling our Customer Contact Centre on 020 8554 5000. 

- See more at: http://www2.redbridge.gov.uk/cms/parking_rubbish_and_streets/rubbish_and_recycling/bulky_waste.aspx#sthash.2DpzRskm.dpuf

Free bulky waste collections

Previously free bulky waste collections were available to residents who were disabled, over the age of 60, or in receipt of Job Seekers Allowance. The scheme has now been extended to all Redbridge residents.

Free collections are based on a points value system and the maximum point value per free collection is 6 points.
Please see our points value table on this page.

Collection Arrangements

  • Collections are made on the day after the doorstep refuse and recycling collection in your area.
  • Items left out for collection must be in the front of the property (or in the communal bin shed in the case of blocks of flats) by 7am on the agreed day of collection and the crew responsible for the pickup will only collect the items on their work sheet, as arranged at the time of booking
  • If you are using a communal rubbish area to leave the items for collection, please advise us if there are special arrangements to gain entry.

Booking a free bulky waste collection

Free collection bookings can be made by calling our Customer Contact Centre on 020 8554 5000. 

- See more at: http://www2.redbridge.gov.uk/cms/parking_rubbish_and_streets/rubbish_and_recycling/bulky_waste.aspx#sthash.2DpzRskm.dpuf

LAUNDRY DRYING AREAS
Storing bicycles and other items in the laundry drying areas is not permitted.  Any bicycles or other items that are left in the drying areas may be removed and disposed of without further notice.  Residents who use locking devices to attach bicycles to the fencing round the drying areas that cause any damage – including during their removal – will be charged the cost of repairs and a £25.00 administration fee.

PARKING CONTROL
Our new parking managers, UK Parking Control Ltd, have settled in after a few teething troubles and seem to be on top of the job.  One point to make a note of is that if you park your car so that it straddles any of the lines that mark out the individual bays, you may well get a parking penalty notice.  Please make sure that you know the rules regarding parking in the bays they are listed on the UKPC notices that are dotted around Queenswood Gardens.

NEW FRONT DOORS The new front doors fitted to all blocks, together with new back doors for blocks B, D and E, are working well, according to the feedback we have received from residents.  Please note that fobs are flat-specific and have a unique code. If you need an additional fob or a replacement, please contact Darren White at Hull & Co - there is a charge for new fobs, and an additional charge if you want them delivered to an off-site address.  Should a fob be lost or not returned to a landlord by a departing tenant, it will be deactivated.

NOTICEBOARDS
If you have a notice that you would like to be posted on the noticeboard in your block, please drop it into the director responsible for your block for consideration.  Directors are:  Block A - Mike Thompson (flat 73); Block B - Gerry Cox (flat 97); Block C - Griff Griffith (flat 105); Block D - Bob Haswell (flat 19); Block E - Pauline Thurman (flat 137); Block F - Len Kerridge (flat 135).  If you have any queries call the company secretary (Griff Griffith) on 0845 456 8215.

REPLACEMENT WINDOWS Following representations from lessees, the Queenswood Gardens Ltd  board has reviewed its policy regarding an outright ban on fitting replacement windows supplied by Anglian Home Improvements and Crystal Windows.  Whilst we still do not recommend them because of previous problems, the ban has been lifted.  However, lessees who choose to fit windows supplied by either of these two firms should note that QGL does not endorse them.  You can read the revised guidance on replacement windows here.

ACCESS TO UTILITY CUPBOARDS
On a couple of occasions recently, residents have arranged for their energy companies to do work changing a meter, for example that has required access to the utility cupboard in the common hallway.  However, they failed to check that access would be available, resulting in a wasted visit by the energy company.  Remember that if you think you will need access to the cupboard in your block, you should contact Bob Haswell (flat 19) or Len Kerridge (flat 135), giving them at least two full working days notice of the impending work.  That means, for example, that if work is schedule to be carried out on a Thursday, you need to contact Bob or Len on the previous Monday at the latest.  If work is scheduled for a Monday, then you need to contact one of them on the previous Wednesday.  If you don't contact either Bob or Len with enough notice, then access to the cupboard will not be available.

DAMAGE TO CARS
Sadly, vandalism is almost an everyday part of life.  Observant residents will have noticed that from time to time, cars at Queenswood Gardens have been damaged — sometimes being scratched but often having windows broken.  If you leave valuables in your car — especially at night — that are in full view, then this is a temptation to the opportunist thief.  Please make sure that you don't leave valuables on view and if at all possible, if you have a garage, keep your car in it overnight.  And don't forget to be vigilant — a few weeks ago, a resident alerted a board member to a couple of unsavoury characters hanging around the estate late one Sunday night; one was riding his bike around, potentially looking for chances to steal and the other was in a car — both were discovered hiding at the far end of blocks of garages.  If you see anything suspicious, don't hesitate to alert the police.

PARKING PERMITS  A small number of residents have been abusing the parking permit system by partially obscuring part of a permit so that it appears to be valid for their vehicle.  Please note that any vehicle that is parked with a partially-obscured  or altered  permit will be liable for a parking charge ticket.

SERVICE CHARGE ARREARS — As we notified everyone in a circular letter, the new policy of suspending parking permits for lessees who are in arrears with their service charges and who fail to do anything to rectify the situation has now been introduced.  This is in line with the provisions of the lease, and is necessary if we are to keep service charges down to a level that is fair to all those lessees who do pay their service charges promptly.

A complete set of newsletters published over the past few years can be found in our Newsletter Archive section. Although these are in general historic, and many issues are no longer current, they do shed a light on what's been happening at Queenswood Gardens for newcomers, and might help refresh the memories of longer-term residents.

(You'll need Adobe's free Acrobat Reader or similar software to read the archived newsletters.  Acrobat Reader can be downloaded from here: http://get.adobe.com/uk/reader)


 
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